Technical Support

Data backup and recovery

There are many reasons to perform a regular backup of your computer files, photos etc: accidental file deletion, computer failure, virus or spyware infection, free up disk space, transfer files to a new computer, theft, or other events (like floods) beyond your control.

Call Kootenay IT at 265-4160 to configure your backup to run automatically to a CD, DVD or external backup drive -- or to recover files if your computer has already crashed.

Maintenance and prepaid service contracts

Over time, computers slow down and may even grind to a halt.  Taking a proactive approach with regular maintenance will help prevent disasters - like computer crashes or virus infection - and keep your computer up and running at optimal speeds.  Kootenay IT is now offering discounted regular maintenance contracts and pre-paid service contracts - send an email or call us at 265-4160 for more details.

Remote assistance

Sometimes the best way to fix a problem is to have someone show you how. Windows Remote Assistance is a convenient way for Kootenay IT staff to connect to your computer and walk you through a solution. To prevent unauthorized access to your computer when using Windows Remote Assistance, all sessions are encrypted and password-protected.  Send an email or call us at 265-4160 for more details on remote assistance, or refer to the resource file: Request remote assistance for your computer.

Technology assessments and upgrades

Before purchasing any new piece of computer equipment or software, it's important to know what you already have and know how far you can upgrade your existing systems before requiring new ones.  Kootenay IT will assess and prepare documentation of your existing systems, then research and test the new products (when demos are available from supplier), ensuring you are purchasing exactly what you need.  And when the new equipment arrives, we'll also look after the installation, configuration and regular maintenance.

Virus detection and removal

Today, protection against computer viruses and other malware is essential when connecting to the Internet or even switching a computer on. If you've ever had a virus attack your computer, you already know the importance of using anti-virus software and keeping it current.  If you've never had a virus attack - you don't want one.

Whether you've purchased anti-virus software, or are using a free version, Kootenay IT will configure your software to ensure your computer is completely protected.  If you've waited too long and already have a virus, we have a variety of removal tools available to help clean your system.